Terms of Service

1. Overview of the Service

Remly is a recruitment intelligence platform that helps professionals manage business relationships, track candidates, monitor companies, and leverage AI-powered analysis to support recruiting and business development activities. The Service includes:

• Contact and candidate relationship management
• Public professional and company data enrichment
• Company, role, hiring, and market signal monitoring
• AI-assisted matching, document parsing, and outreach drafting
• Recruiting pipeline, review queue, and opportunity management
• Gmail sending and Google Calendar event viewing for user-authorized workflows
• Career intelligence and profile monitoring

2. Eligibility and Accounts

2.1 Eligibility

You must be at least 18 years old and capable of entering into a binding legal agreement to use the Service. The Service is intended for business and professional use.

2.2 Account Registration

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2.3 Organization Accounts

The Service operates on an organization (client) model. An administrator creates an organization and invites users. Each user belongs to one organization. Organization administrators may configure features, set usage limits, and manage users within their organization.

2.4 Account Security

You agree to notify us immediately if you become aware of any unauthorized access to your account. We are not liable for losses arising from unauthorized use of your account where you have failed to safeguard your credentials.

3. Acceptable Use

3.1 Permitted Use

You may use the Service for legitimate business purposes related to recruitment, talent management, business development, and professional relationship management.

3.2 Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Use the Service to collect, store, or process personal data in violation of applicable data protection laws (including GDPR, CCPA, and similar regulations)
• Use data obtained through the Service for unsolicited bulk messaging, spam, or harassment
• Scrape, crawl, or use automated means to extract data from the Service beyond the functionality we provide
• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or redistribute the Service or data obtained through it without our written permission
• Use the Service to build a competing product or service
• Circumvent or attempt to circumvent any usage limits, rate limits, or access controls
• Upload malicious code, viruses, or harmful content
• Misrepresent your identity or affiliation when using the Service
• Use AI-generated outreach messages in a way that violates applicable truth-in-advertising or anti-spam laws
• Store sensitive personal data (Social Security numbers, financial account numbers, health information, or similar) in free-text fields not designed for such data

3.3 Compliance with Data Protection Laws

You are responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws. This includes, where applicable:

• Having a lawful basis for processing personal data of contacts and candidates you add to the Service
• Providing appropriate notices to individuals whose data you input
• Honoring data subject access, correction, and deletion requests
• Complying with requirements regarding cross-border data transfers

We provide the tools and infrastructure; you are the data controller for the contact and candidate data you input.

3.4 Public Data and Third-Party Platform Terms

Data enrichment features retrieve publicly available or commercially available professional, company, and business information through authorized third-party data providers. You acknowledge that:

• Enriched data may be sourced from public profiles, websites, business databases, publications, and other third-party sources
• Your use of enriched data must comply with applicable laws
• We do not guarantee the accuracy, completeness, or timeliness of third-party data
• Availability of enrichment features depends on continued access to third-party data sources, which may change

3.5 Google Integration Terms

If you connect your Google account, you acknowledge that:

• You authorize us to send Gmail messages and view Google Calendar events as described in our Privacy Policy
• You may only connect Google accounts that you own or are authorized to use
• Email sending through the Service is subject to Gmail's usage limits and policies
• You are responsible for the content of emails you send through the Service
• You may revoke access at any time through the Service settings or your Google account

4. AI-Powered Features

4.1 Nature of AI Output

The Service uses artificial intelligence to provide analysis, scoring, matching, parsing, and content generation. You acknowledge that:

• AI-generated content (including outreach messages, match scores, intelligence summaries, and parsed resume data) is provided as a suggestion and starting point, not as definitive or guaranteed-accurate information
• You are responsible for reviewing, editing, and approving all AI-generated content before use, particularly outreach messages sent to third parties
• AI match scores and rankings are based on algorithmic analysis and should inform, not replace, your professional judgment
• AI models may produce inaccurate, incomplete, or biased outputs

4.2 AI Data Processing

To provide AI features, portions of your data may be sent to third-party AI processing providers. This processing is governed by our agreements with those providers and is described in our Privacy Policy.

4.3 No Guarantee of AI Availability

AI features depend on third-party AI provider availability. We do not guarantee uninterrupted access to AI-powered features and are not liable for temporary unavailability of these features.

5. Subscription, Usage Limits, and Fees

5.1 Subscription Plans

Access to the Service is provided under subscription plans with defined feature sets and usage limits, including but not limited to:

• Maximum number of contacts and candidates
• AI enrichment and analysis quotas
• Number of companies that can be monitored
• Available features (profile monitoring, job alerts, etc.)

5.2 Usage Limits

Your organization is subject to the usage limits associated with your subscription plan. We reserve the right to throttle or suspend functionality if limits are exceeded.

5.3 Fees and Payment

Fees for the Service are as agreed between you (or your organization) and Remly. We reserve the right to change pricing with reasonable advance notice. Continued use of the Service after a pricing change constitutes acceptance of the new pricing.

5.4 No Refunds

Except as required by applicable law, fees paid are non-refundable.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, design, features, documentation, and all related intellectual property, is owned by Remly and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

6.2 Your Data

You retain ownership of all data you input into the Service (contacts, candidates, notes, resumes, etc.). By using the Service, you grant us a limited license to store, process, display, and transmit your data solely as necessary to provide and improve the Service.

6.3 Feedback

If you provide suggestions, feedback, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual license to use that feedback for any purpose without compensation to you.

7. Third-Party Services

The Service integrates with third-party services, including cloud infrastructure, public information, AI processing, and user-authorized Google services. These integrations are provided "as is" and are subject to the respective third parties' terms and conditions. We are not responsible for the availability, accuracy, or conduct of third-party services.

8. Disclaimers

8.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

8.2 Data Accuracy

We do not guarantee the accuracy, completeness, or timeliness of any data obtained through enrichment, AI analysis, or third-party integrations. Enriched data is sourced from publicly available information and may be outdated or incorrect. You should independently verify critical information before making business decisions based on it.

8.3 No Employment or Legal Advice

The Service does not provide employment, legal, or professional advice. AI-generated candidate assessments, match scores, and outreach suggestions are tools to assist your professional judgment, not replacements for it. You are solely responsible for your hiring decisions and business communications.

8.4 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REMLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO REMLY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Remly and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• The data you input into the Service
• Communications you send through the Service (including emails sent via the Gmail integration)

11. Termination

11.1 By You

You may stop using the Service at any time. To close your account, contact us at the address below.

11.2 By Us

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms
• Your subscription expires or payment is not received
• We reasonably believe your use poses a security risk or legal liability
• We discontinue the Service (with reasonable notice)

11.3 Effect of Termination

Upon termination:

• Your license to use the Service immediately ends
• We will retain your data for 30 days to allow data export requests, after which it will be permanently deleted unless retention is required by law
• Sections of these Terms that by their nature should survive (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive termination

12. Modifications to the Service and Terms

12.1 Service Changes

We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will use reasonable efforts to provide advance notice of material changes.

12.2 Terms Changes

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a revised "Last Updated" date and, where appropriate, by email. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.4 Exception

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Remly regarding the Service and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Notices

We may provide notices to you via email to the address associated with your account or through the Service interface. You may provide notices to us at the address below.

15. Contact Us

If you have questions about these Terms, please contact us at:

Remly Inc.
Email: arel@remly.co
Website: https://remly.co